Process improvement and quality management systems in the financial services industry:the case for the OPEX quality management system and framework

Diem, G. (2008). Process improvement and quality management systems in the financial services industry:the case for the OPEX quality management system and framework. Masters thesis, Aston University.

Abstract

DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT

Divisions: Aston Business School
Additional Information: Department: Aston Business School NO SCANNING ALLOWED
Institution: Aston University
Uncontrolled Keywords: process improvement,quality management ,financial services industry,mamagement framework
Completed Date: 2008

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