Knowledge management and enterprise risk management implementation in financial services

Rodriguez, Eduardo and Edwards, John S. (2009). Knowledge management and enterprise risk management implementation in financial services. IN: 2009 Enterprise Risk Mangement Symposium. 2009-04-29 - 2009-05-01.

Abstract

This paper starts from the viewpoint that enterprise risk management is a specific application of knowledge in order to control deviations from strategic objectives, shareholders’ values and stakeholders’ relationships. This study is looking for insights into how the application of knowledge management processes can improve the implementation of enterprise risk management. This article presents the preliminary results of a survey on this topic carried out in the financial services sector, extending a previous pilot study that was in retail banking only. Five hypotheses about the relationship of knowledge management variables to the perceived value of ERM implementation were considered. The survey results show that the two people-related variables, perceived quality of communication among groups and perceived quality of knowledge sharing were positively associated with the perceived value of ERM implementation. However, the results did not support a positive association for the three variables more related to technology, namely network capacity for connecting people (which was marginally significant), risk management information system functionality and perceived integration of the information systems. Perceived quality of communication among groups appeared to be clearly the most significant of these five factors in affecting the perceived value of ERM implementation.

Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Event Title: 2009 Enterprise Risk Mangement Symposium
Event Type: Other
Event Dates: 2009-04-29 - 2009-05-01
Uncontrolled Keywords: knowledge management systems,knowledge management,financial services,enterprise risk management,information systems,knowledge sharing
Full Text Link: http://www.erms ... z-knowledge.pdf
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Published Date: 2009
Authors: Rodriguez, Eduardo
Edwards, John S. ( 0000-0003-3979-017X)

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