Managing the impacts of wireless technology

Chen, Wenshin and Bennett, David Managing the impacts of wireless technology. IN: IAMOT 2010 : 19th international confereccne for the International Association of Management of Technology : March 8-11, 2010 Cairo Marriott Hotel, Cairo, Egypt. Hosni, Yasser (ed.) Industry Committee of the International Association for Management of Technology.


This paper investigates and implicates how organisations renovate their service operations and improve business productivity in the context of wireless networks and mobile technologies. Drawing from two case studies conducted in healthcare institutions situated in southwest USA, the findings suggested that wireless networks and relevant technologies evidently enhanced business productivity and fundamentally changed service provision and, in turn, shaped or reshaped organisational images in the community. The implications reinforced the notions that technology could provide foundation for an organisation’s economic growth and that organisations’ business and IT strategies need to seriously consider aligning with this technological trend. For researchers, how organisations in different industries manoeuvre their ways around these technologies might provide interesting venues for future investigation.

Divisions: Aston Business School > Operations & information management
Event Title: 19th International Conference on Management of Technology
Event Type: Other
Event Dates: 2010-03-08 - 2010-03-11
Uncontrolled Keywords: wireless network,mobile technology,case study,healthcare,service,productivity


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