Servitization of manufacturing

Baines, Tim S. and Swink, Morgan (2007). Servitization of manufacturing. IN: 18th annual conference of the Production and Operation Management Society (POMS). 2007-05-04 - 2007-05-07.

Abstract

The servicisation agenda is arguably one of the most important facing western manufacturers. In a world of severe international competition, it can be the basis of distinct competitive advantage, and a means to differentiate a company's products from goods produced in low cost economies. The concept of Product Service Systems (PSS) is, in particular, a special case of servicisation. With PSS, the market proposition is designed as a system that exploits synergies between products and services while, at the same time, seeks to reduce the economic and environmental costs of delivery. Although key to sustaining western manufacturing operations, major issues arise with design and management of engineering, manufacturing and supply chain activities for successful implementation of such a service-led competitive strategy. This session includes presentations which examine the opportunities and challenges associated with servicisation in more detail.

Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
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Event Title: 18th annual conference of the Production and Operation Management Society (POMS)
Event Type: Other
Event Dates: 2007-05-04 - 2007-05-07
Published Date: 2007
Authors: Baines, Tim S.
Swink, Morgan

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