The move to servitization (from a product service system point of view)

Ang, Jenny; Goh, Kian M. and Baines, Tim S. (2007). The move to servitization (from a product service system point of view). IN: 18th annual conference of the Production and Operation Management Society (POMS). 2007-05-04 - 2007-05-07.

Abstract

Product Service Systems (PSSs) emphasize the substitution of products with services. The term “Servitisation” was introduced by Sandra Vendermerwe in the 80s to represent the addition of services to increase a company’s competitive edge. Key to PSS, and Servitisation more generally, is the “informated product”. The informated product enables health monitoring of the product in use and can be key to a workable PSS. This paper reviews the evolution of servitisation and the associated business benefit. It also then reviews the concept of informated product reconfiguration techniques and remote services that enables PSS to be delivered.

Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Event Title: 18th annual conference of the Production and Operation Management Society (POMS)
Event Type: Other
Event Dates: 2007-05-04 - 2007-05-07
Published Date: 2007

Download

Full text not available from this repository.

Export / Share Citation


Statistics

Additional statistics for this record