PSS as a service based strategy for western manufacturers

Baines, T. and Neely, A. PSS as a service based strategy for western manufacturers. IN: 18th annual conference of the Production and Operation Management Society (POMS). 2007-05-04 - 2007-05-07.

Abstract

A product-service system (PSS) is a subtle blend of products and services that are offered as an integrated solution to customers. Much existing work on PSS has originated from Scandinavia and has been motivated by a sustainability agenda. Although valuable, this form has limited appeal to western manufacturers. However, by expanding the concepts of PSS to also embrace leading thinking on large scale complex service systems and informated products and services, it is possible to put forward the basis of a service business model that offers the means to differentiate from competitors who simply offer lower priced products. This paper aims to build this case. It reports the state-of-the-art of PSS, defines the concept, reports on its origin and features, discusses examples of applications, and finally proposes a research strategy for future work on this topic.

Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
Additional Information: Conference LocationDallas, Texas (US) Date 4-7 May
Event Title: 18th annual conference of the Production and Operation Management Society (POMS)
Event Type: Other
Event Dates: 2007-05-04 - 2007-05-07

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