Challenges of product-service systems:a real-life case study

Shehab, Essam M., Evans, Steve, Baines, Tim S., Lightfoot, Howard, Tiwari, Ashutosh, Johnson, Mark and Peppard, Joe (2008). Challenges of product-service systems:a real-life case study. IN: UNSPECIFIED Kai, Cheng; Makatsoris, Harris C. and Harrison, David (eds) London: Brunel University College.

Abstract

A Product-Service System (PSS) is an integrated product and service offering that delivers value in use. This paper presents a real-life case study of a large company which has moved towards PSS. A research protocol has been created to conduct an extensive series of interviews with key personnel within the case study company. The results of the study and implications for research are explored.

Divisions: Aston Business School > Operations & information management
Aston Business School > Operations & information management research group
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Event Title: 6th International Conference on Manufacturing Research (ICMR 2008)
Event Type: Other
Event Dates: 2008-09-09 - 2008-09-11
Uncontrolled Keywords: manufacturing,service,product-service systems,case-study
Published Date: 2008-09-01
Authors: Shehab, Essam M.
Evans, Steve
Baines, Tim S.
Lightfoot, Howard
Tiwari, Ashutosh
Johnson, Mark
Peppard, Joe

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